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Refund Policy

We are pleasant and reasonable people! Please don't hesitate to contact us via email wooderlandcy@gmail.com or though our live chat if for any reason you are disappointed with our product or it wasn't as you expect. We are willing to figure out any issue.

 

RETURNS

No hassle and no hard times! If you get a product and you are not satisfied just contact us and we provide you with a new one.

We have an amazing 120 DAYS GUARANTEE if your product meets the criteria:

  • Is not damaged from abused 
  • 120 days passed from your order date
  • No refund claims can be made based on the colour and texture of wood. The colour and texture of wood grain will vary from product to product due to nature of the wood. This is the characteristic of all natural products and it makes your product unique.
  • Replacements for customized products are very strictly as we look very carefully every photo,text you upload with your order and we send you a photo with your new product to approve

CANCELLATIONS

You can cancel your order and get a full refund before we start creating your product 2-3 days. Just contact us and we will cancel your order with 100% refund